{"id":363,"date":"2016-07-28T23:06:21","date_gmt":"2016-07-28T23:06:21","guid":{"rendered":"http:\/\/themenectar.com\/demo\/salient-app\/?page_id=363"},"modified":"2023-08-30T08:27:13","modified_gmt":"2023-08-30T08:27:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.coachgyms.co.uk\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f7f7f7″ scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Joining Coach<\/span><\/h3>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”How do I join coach?”][vc_column_text]Thank you for your interest in Coach. It\u2019s a simple process to sign up and become part of our health & fitness revolution. Our online joining portal is available here<\/a>.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How much is a Coach gym membership?”][vc_column_text]Monthly membership at Coach depends on which of our Coach gyms you are interested in joining. Our online joining portal will be opening shortly. Until then, please register your interest\u00a0here<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” title=”It seems too good to be true – A premium gym membership but with a budget gym price tag?”][vc_column_text]Coach gyms really do offer and include a premium gym experience without paying a premium for it. With industry leading facilities, a carefully planned timetable , including our affordable boutique fitness, state of the art design & our amazing Coach team on hand to support you each & every day\u2026 we really are transforming the health & fitness scene, we\u2019re redefining affordable luxury.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I try Coach before I signup to the Freedom or Commit contracts?”][vc_column_text]Absolutely. Just head to the Coach gym you want to train at & buy a day pass from reception when you arrive.<\/p>\n

From time to time, we run free trial promotions. If you are lucky enough to have a free trial, simply follow the steps when you register for your pass and head down to your nearest Coach gym.<\/p>\n

Day Memberships are available from just \u00a38.00 per visit[\/vc_column_text][\/toggle][toggle color=”Default” title=”What is the minimum age to join Coach?”][vc_column_text]All members and day pass members must be over the age of 18 to join Coach.<\/p>\n

*Selected sites may allow members over the age of 15. Contact your local site for further details.[\/vc_column_text][\/toggle][\/toggles][toggles style=”minimal”][toggle color=”Default” title=”Can I delay the start of my Coach membership?”][vc_column_text]No. Your membership at Coach will start from the very moment you join.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What does the first month’s payment come out of my bank?”][vc_column_text]We\u2019ll take your first payment on the same day as you join, including the joining fee (if applicable). This payment covers your first month\u2019s membership at Coach.<\/p>\n

Subsequent monthly membership payments will then follow one month after joining and will continue on or just after the same date and in line with the term of your contract, up until you tell us otherwise.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What does an “off peak“ membership mean?”][vc_column_text]This provides you with a full Coach membership but with access during specific hours only.<\/p>\n

Off peak hours are listed below\u2026<\/p>\n

Monday \u2013 Friday<\/p>\n

6:00-17:00<\/p>\n

Last scan in before 17:00<\/p>\n

Saturday and Sunday:<\/p>\n

Full access throughout our opening hours[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I pay by cash or card for membership and day passes?”][vc_column_text]Coach is a cashless organisation,<\/p>\n

Day pass memberships can be easily paid for at Coach reception by VISA Credit, VISA Debit, Visa Electron, MasterCard, Maestro.<\/p>\n

Coach gym memberships are paid via a monthly Direct Debit.<\/p>\n

Please note that the membership sign up section of the Coach website is secure. Your details are fully encrypted before being sent to the server. You can feel assured we have taken all the appropriate measures to safeguard the security of your personal and banking information.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I set up my direct debit with a non-UK bank account?”][vc_column_text]We\u2019d recommend that you contact your provider to double check that they accept direct debits. Please note, that direct debit is the only way to pay for a monthly membership at Coach.[\/vc_column_text][\/toggle][\/toggles][vc_column_text css=”.vc_custom_1603645588117{margin-top: 80px !important;}”]\n

Pre-Opening<\/span><\/h3>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”What’s the benefit of joining before the club opens?”][vc_column_text]Becoming one of our Founder Members means you get to enjoy our exclusive pre-opening offers, Rewarded for your commitment, you\u2019ll save more by joining Coach at the very moment our pre-sale memberships are available! It\u2019s worth noting that the sooner you join, the more you save. Founder member & pre-sale offers decrease in the amount you save the closer we get to the club opening day!<\/p>\n

You won\u2019t need it but just in case and so you don\u2019t miss out on our exclusive founder member offers\u2026. we offer a 14-day money-back guarantee that starts from the day the club opens.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I look around the gym before it opens?”][vc_column_text]Definitely. As one of our founder members, you\u2019ll be first on the guest list to look around our revolutionary new fitness space before we officially open the doors! Make sure you check your email for your invite.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Why do I need to pay if my gym hasn’t opened yet?”][vc_column_text]When you become an exclusive founder member and you take advantage of one of our limited pre-sale memberships, we\u2019ll take one payment by card when signing up. The following payment will then be taken one month after the club opens. Subsequent monthly membership payments will then follow every month in line with the term of your contract and up until you tell us otherwise.<\/p>\n

Remember, when you join early and become one of our founder members, you guarantee that you\u2019ll pay the same exclusive discounted monthly membership for the next 12 months\u2026 providing you don\u2019t cancel your membership before then.[\/vc_column_text][\/toggle][\/toggles][vc_column_text css=”.vc_custom_1603645595219{margin-top: 80px !important;}”]\n

Managing your membership<\/span><\/h3>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Can I cancel my Coach membership at any time?”][vc_column_text]This depends on which membership option you initially joined on. In order to cancel your membership, you will need to do one of the below.<\/p>\n

Commit\u00a0<\/strong>\u2013 This is a 12-month agreement. Following 12 monthly payments, you will simply need to give us 30 days\u2019 notice. You can do this by tapping the manage my membership tile in App and selecting to cancel your membership. You may want to freeze your membership in case you ever want to return, if you leave and re-join you would be subject to joining fees and current prices which may be higher than your current package. you can freeze your membership for FREE for up to 6 months in a 12-month period.<\/p>\n

Freedom\u00a0<\/strong>\u2013 This is our \u201cno contract\u201d membership. You can cancel at any time. We just need 30 days\u2019 notice. You can do this by tapping the manage my membership tile in App and selecting to cancel your membership. You may want to freeze your membership in case you ever want to return, if you leave and re-join you would be subject to joining fees and current prices which may be higher than your current package. you can freeze your membership for FREE for up to 6 months in a 12-month period.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What is the best way to make a payment and\/or to reinstate my membership?”][vc_column_text]It\u2019s really simple. Open the Coach member app, and within the \u201cmembers area\u201d you\u2019ll find the option \u201cmanage my membership\u201d. It\u2019s here where you\u2019ll find all your membership details and the option to make a payment. It\u2019s so quick & simple, you\u2019ll be in the club training within a few minutes!<\/p>\n

Remember, our dedicated Coach team are always on hand so if you need a little more assistance, just drop in to your local club or call our friendly customer service team are available on 01444 449 166<\/strong>[\/vc_column_text][\/toggle][toggle color=”Default” title=”What does the option to freeze my membership mean?”][vc_column_text]At Coach we are dedicated to supporting you throughout your fitness journey which is why when sometimes plans just don\u2019t work out, injuries occur etc\u2026 we let you freeze your membership for FREE rather than cancelling it.<\/p>\n

We are proud of our flexibility and provide the option to freeze your membership for a minimum of 1 month, maximum of 6 months in any 12 month period and at no additional charge unlike other gym operators. It\u2019s a simple process to freeze your membership. Simply open the Coach member app, click on the manage my membership tile and follow the instructions. We advise that you freeze your membership at least 14 days before your usual collection date. This should provide us with the required time to amend your membership and avoid the next payment being debited.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I unfreeze my membership?”][vc_column_text]You can unfreeze your membership at any time through the \u201cmanage my membership\u201d tile within the Coach member app. Please allow 60 minutes before scanning your QR code to enter club, this allows sufficient time for your membership to reactivate.[\/vc_column_text][\/toggle][\/toggles][toggles style=”minimal”][toggle color=”Default” title=”Does it cost to freeze my membership?”][vc_column_text]No, not at all. This is a complimentary option and all part of the premium experience at Coach gyms. You have the option to freeze your membership for a minimum of 1 month and a maximum of 6 months in any 12-month period and at no additional charge unlike most other gym operators.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How can I cancel my membership?”][vc_column_text]Before you fully consider cancelling your Coach membership, you may want to think about the option to freeze your membership without incurring a penalty or any cost. You can freeze your membership for a minimum of 1 month and a maximum of 6 months in any 12-month period.<\/p>\n

This is more cost-effective option to take some time out and save from having to pay a joining fee and the current membership rate available at the point of re-joining. You may lose your discounted monthly membership if you were lucky enough to join on one of our limited Founder memberships.<\/p>\n

If cancelling is the only way forwards, you can do so through the Coach member app using the \u2018manage my membership\u2019 tile.<\/p>\n

If you joined as a \u201cCommit\u201d member, you will have a minimum term associated to the membership. You are required to fulfil the agreed minimum term before you are able to request to cancel your membership. If you have been with Coach for over a year and fulfilled your obligation of 12 monthly payments, you will see that following selecting \u201ccancel\u201d within the Coach member app, 30 days\u2019 notice will have started. A final monthly instalment will be taken if this falls in the 30 days\u2019 notice period, following this your membership will be cancelled. Please do not cancel your direct debit with the bank, we will process this request on your behalf, if you do just cancel your direct debit this may result in charges being applied to your account.<\/p>\n

If you joined as a \u201cFreedom\u201d member, please click on the \u2018manage my membership\u2019 tile in the Coach member app and follow the simple instructions. Following selecting \u201ccancel\u201d within the Coach member app, 30 days\u2019 notice will have started.<\/p>\n

A final monthly instalment will be taken if this falls in the 30 days\u2019 notice period, following this your membership will be cancelled. Please Do not cancel your direct debit with the bank, we will process this request on your behalf, if you do just cancel your direct debit this may result in charges being applied to your account.[\/vc_column_text][\/toggle][toggle color=”Default” title=”I’ve given my 30 days’ notice & my last direct debit has been taken. How long can I use coach until?”][vc_column_text]You will have full access to Coach and all the premium facilities for 30 days after your final membership installment has been taken.[\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

My first visit to Coach<\/span><\/h3>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Do you provide an induction to show me how to use the equipment?”][vc_column_text]Yes. Our Coach team will take you through a complimentary 30-minute induction. You\u2019ll be shown how to use the equipment & answer any questions you might have on our facilities & the Coach experience. This is bookable through the Coach member app so you can choose a time that\u2019s truly convenient to you.<\/p>\n

For additional support in hitting your fitness goals or for a new, refreshed training programme just speak to one of our dedicated & highly experienced Personal Trainers, our ViPT\u2019s. You can get in touch through the Coach member app, book a consultation with our Reception team or simply say hello next time you\u2019re in the club.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I gain access to the club once I am a member of Coach?”][vc_column_text]Once you have downloaded the Coach member app you will see a tile called Access, click this and pass the QR code over the scanner on our entrance turnstiles. This will automatically grant you access to the club. It\u2019s really simple, no numbers or membership cards to remember, all you need is your phone![\/vc_column_text][\/toggle][toggle color=”Default” title=”I’ve never been to a gym before, what do I need to bring with me?”][vc_column_text]All you need is some clothes you feel comfortable moving, a sweat towel (we want you to sweat!), appropriate footwear (no flipflops, work boots etc.) Trainers please and a padlock for the lockers. You can buy padlocks and towels from Coach Bar if needed. Don\u2019t forget to bring a drink too, its important to stay properly hydrated when exercising. And don\u2019t forget your smile\u2026![\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

Being a member of Coach<\/span><\/h3>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Is Coach open 24 hours?”][vc_column_text]No. Coach Gyms have long opening hours to suit the majority of our members training times. We don\u2019t believe in self-service or leaving things to chance, which is why we invest in a dedicated & experienced Coach Team who can be on hand to support you every step of the way, together anything is possible.<\/p>\n

Opening hours are unique to each Coach gym. Simply select the relevant club to see the opening hours.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do you have a Coach team in the club whenever it’s open?”][vc_column_text]Yes. We pride ourselves on our people. Our dedicated Coach team will greet you every time you walk through the door. Coach bar & reception, ViPT\u2019s and Head Coach’s\u2019 we\u2019re on hand when and if you need us.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do you offer personal training at Coach?”][vc_column_text]Yes. We have highly experienced, industry leading self-employed personal trainers at all our Coach gyms.<\/p>\n

All of our Personal Trainers are self-employed. Work your way over to our personal trainer board where our team of expert\u2019s details will be there for your viewing. To find out their hourly rate & any available offers you can get in touch through their contact details or book a consultation at Reception or even easier\u2026 just say hello when you\u2019re next in the club.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do you have lockers?”][vc_column_text]Yes. You\u2019ll need a padlock to operate our lockers. If you don\u2019t have one or you forget yours, don\u2019t worry \u2013 you can always purchase one from our Coach Reception & Bar team for just \u00a35.00.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I leave my gym kit in a locker overnight?”][vc_column_text]No. Our Coach Gym rules state that all lockers must be locked when they are in use and only whilst you are in the club training in the gym.<\/p>\n

Our Coach team clear down our lockers at the end of every day, including those lockers which have been left locked. We remove and dispose of any left padlocks.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I park for free when I visit the club?”][vc_column_text]Absolutely! We provide all our Coach members with 2 hours free parking every time you visit the club.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do you offer changing facilities and showers at Coach?”][vc_column_text]Absolutely! You\u2019ll experience a luxury, high end changing facilities, showers, lockers and toilets. Our Coach Locker rooms are open throughout the clubs opening hours[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do Coach gyms include sauna, steam, spa or pool?”][vc_column_text]\n

No we don\u2019t. You\u2019ll experience a high-end luxury, boutique gym complete with high-quality group fitness. A premium facility without the premium price tag, a unique & affordable space to train.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do Coach gyms have sunbeds? If so, when are these available?”][vc_column_text]\n

Sunbeds are available in select Coach gyms. Just ask a member of our Coach team, we\u2019re always happy to help.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do Coach gyms offer paper towel or wipe dispensers to wipe down equipment during or after training?”][vc_column_text]\n

No, we don\u2019t. At Coach, we are committed to reduce as much waste as is possible. It\u2019s part of our Green policy and it\u2019s something we consider important.<\/span><\/p>\n

We ask, as part of our Coach club etiquette & rules that members bring a small towel to wipe down the equipment after use as a courtesy to the next member.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I access the club once I am a member of Coach?”][vc_column_text]\n

Once you have downloaded the Coach member app you will see a tile called Access, click this and pass the QR code over the scanner on our entrance turnstiles. This will automatically grant you access to the club. It\u2019s really simple, no numbers or membership cards to remember, all you need is your phone!<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”What do I do if I scanned my QR code but the turnstile won’t open?”][vc_column_text]\n

In the unlikely event that this happens, our Coach reception team are located just next to the turnstiles. We\u2019re close by to help so you can access the club without any delay to your workout.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Are the changing rooms and showers easy to find?”][vc_column_text]\n

As within all areas of Coach gyms, we\u2019ve clearly signposted our facilities.<\/span><\/p>\n

Coach locker rooms have directional signage as soon as you walk through the door. You won\u2019t get lost and if you do, there\u2019s always someone from Coach nearby to point you in the right direction.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”What if I need help while I’m at Coach?”][vc_column_text]\n

Every Coach gym has a dedicated team of (VI)PTs and Coaches available at all times to guide & support you whilst you\u2019re in the club. It\u2019s our mission to make sure training at Coach becomes the best part of your day.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do you have disabled access to Coach gyms?”][vc_column_text]\n

Yes, we have full disabled access at all our clubs. Should you wish to talk through any specific requirements or queries please speak to our highly knowledgeable Head Coach who will be more than happy to help.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”I have forgotten\/left something behind at the gym. Do you have a lost property?”][vc_column_text]\n

Yes, don\u2019t worry. We keep any lost property safe for a maximum of 14 days, after which we will donate it to charity. Make sure you call the club to let us know or speak to a member of the Coach team next time you\u2019re in.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I access coach gyms if I don’t have a smart phone to download the Coach member app?”][vc_column_text]\n

If you don\u2019t have a smart phone, simply speak with one of the team at the bar who will cross reference your details who will then manually check in you. All, part of the service.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Can I share or give my QR access code to a friend\/colleague or family member to use?”][vc_column_text]\n

Under no circumstances are you permitted to give or share your QR entry code with another person. This is unique to you and refreshes before every visit to ensure it is you who is using the facilities throughout your membership.<\/span><\/p>\n

No two QR codes for the same membership can be used at the same time. This ensures Coach remains exclusive & available to members only. Any attempt to abuse our Coach rules will see offenders have their membership cancelled. Please note that all members entering and exiting Coach are monitored by CCTV 24\/7 to further enhance member safety.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Do you have complimentary WIFI?”][vc_column_text]\n

Yes. Coach bar is a place to relax, re-fuel & re-focus. It\u2019s a space to socialise, to work or to just re-charge. A member of our Coach team will be able to grant you access. Stay a while.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”What do I do if I have a problem with the WIFI?”][vc_column_text]\n

If you experience any difficulty when accessing our WIFI, a member of our Coach team will be more than happy to help resolve this.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”Is WIFI available throughout the club?”][vc_column_text]\n

Most areas of Coach gyms should be Wi-Fi accessible. We can\u2019t guarantee that it will be available within our locker rooms or the external reception area and you won\u2019t be able to use the Wi-Fi outside of the gym.<\/span><\/p>\n[\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

Being a member of Coach<\/span><\/h3>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Do Coach offer corporate discounts?”][vc_column_text]\n

Yes. We have a \u201cFit For Work\u201d corporate discount scheme. For more information on discounted membership for you and your work colleagues just get in touch with the Head Coach of your local club.<\/span><\/p>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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